Patek99 Privacy Policy
Your privacy is a fundamental commitment at Patek99. This Policy explains what personal data we collect, why we collect it, how it is used and protected, and the rights you hold as a registered player on our Malaysian online gaming platform.
1Introduction
Patek99 ("we", "us", "our") operates the online casino and sports betting platform accessible at patek99.cam. We are committed to protecting the privacy and personal data of all registered users ("User", "you", "Player") who access or use our Platform.
This Privacy Policy ("Policy") describes how Patek99 collects, uses, stores, discloses, and safeguards your personal information in connection with your use of the Platform. It applies to all Users, including players registering from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia.
This Policy is intended to align with internationally recognised data protection standards. By registering an Account or continuing to use the Patek99 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
If you do not agree with any part of this Policy, you should cease using the Patek99 Platform and may request Account closure by contacting our support team. For any privacy-related enquiries, please refer to Section 14 (Contact Us).
2Definitions
For clarity throughout this Policy, the following terms carry the meanings set out below:
3Personal Data We Collect
Patek99 collects Personal Data from Users in the categories described below. We collect only the data that is necessary for the purposes outlined in this Policy and in our Terms & Conditions.
| Category | Types of Data | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government ID number (MyKad / Passport / Driver's License) | Account registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, state — e.g., Kuala Lumpur, Penang, Johor Bahru) | Account registration |
| Financial Data | Payment account identifiers (e-wallet account numbers, bank account names linked to Maybank, CIMB, Public Bank, Hong Leong), transaction history, deposit and withdrawal amounts in MYR | First deposit & ongoing transactions |
| KYC Documents | Scanned copies or photographs of government-issued photo ID, proof of address documents, selfie with ID | KYC verification process |
| Technical Data | IP address, device type and model, operating system, browser type and version, time zone, session duration | Automatically on Platform access |
| Usage & Behavioural Data | Games played, bets placed, wager amounts, win/loss records, bonus usage, page views, click-through data | During active Platform sessions |
| Communications Data | Records of live chat interactions, support emails, and any written correspondence submitted through Platform channels | When you contact support |
| Marketing Preferences | Communication preferences, promotional opt-in/out status | Account settings & promotional sign-up |
4How We Collect Personal Data
Patek99 collects Personal Data through the following channels:
4.1 Directly from You
When you register an Account, complete KYC verification, make a deposit via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, or Hong Leong Connect, contact our support team, or participate in promotions, you provide Personal Data directly to us.
4.2 Automatically Through the Platform
When you access and use the Patek99 Platform, we automatically collect Technical Data and Usage Data through server logs, session tracking technologies, and cookies. This data collection occurs throughout each Platform session, regardless of whether you are actively engaged in gaming activity.
4.3 From Third-Party Sources
In specific circumstances, Patek99 may receive Personal Data from authorised third-party sources, including:
- Payment service providers (e.g., DuitNow, FPX, e-wallet operators) to confirm transaction status and verify payment account ownership.
- Identity verification service providers engaged to perform age and identity checks as part of the KYC process.
- Fraud prevention and anti-money laundering (AML) databases to screen accounts and transactions.
- Analytics partners whose tools are embedded in the Platform to assist with aggregate usage analysis.
5Purpose of Data Processing
Patek99 processes your Personal Data for the following purposes, each of which is necessary to operate the Platform lawfully, securely, and responsibly:
- Account management: To create, maintain, secure, and where necessary close your registered Account.
- Identity verification (KYC): To confirm your identity, age (21+), and the legitimacy of your payment methods in compliance with responsible gaming and anti-fraud obligations.
- Transaction processing: To process deposits in MYR from Malaysian payment methods and to execute withdrawal requests back to your verified payment accounts.
- Platform delivery: To provide you with access to games, sports betting markets, live casino products, and all other Platform features.
- Customer support: To respond to your enquiries, resolve disputes, and manage any support interactions via live chat or email.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
- Responsible gambling: To monitor usage patterns for indicators of problem gambling, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care obligations to Users.
- Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities.
- Marketing communications (where consented): To send promotional offers, bonus notifications, and Platform updates to Users who have opted in to receive such communications. You may withdraw this consent at any time through your Account settings.
- Platform improvement: To analyse aggregated usage data for the purpose of improving Platform functionality, game selection, user experience, and payment options.
6Legal Basis for Processing
Patek99 processes your Personal Data on one or more of the following legal grounds:
7Data Sharing & Disclosure
Patek99 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We disclose your data only in the circumstances described below:
7.1 Authorised Service Providers
We engage trusted third-party service providers who process Personal Data on our behalf under strict contractual obligations, including confidentiality requirements and security standards. These providers include payment processors (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and banking partners including Maybank, CIMB, Public Bank, and Hong Leong), identity verification services, customer support software providers, and Platform analytics partners.
7.2 Legal and Regulatory Authorities
Patek99 may disclose Personal Data to government agencies, law enforcement bodies, financial intelligence units, or regulatory authorities where required by law, court order, or regulatory direction. Such disclosures are made only to the extent strictly necessary to satisfy the applicable legal obligation.
7.3 Anti-Fraud and AML Screening
To fulfil our anti-money laundering (AML) and fraud prevention obligations, Patek99 may share limited Personal Data with accredited screening databases, financial crime prevention networks, and compliance partners.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring, or asset sale involving Patek99, Personal Data held by us may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being applied by the successor organisation.
Our commitment: Patek99 will never sell your personal data to advertisers, data brokers, or any third party for commercial profiling purposes. Your data is used only to deliver and improve our Platform and fulfil our legal obligations.
8Data Retention
Patek99 retains your Personal Data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
- Active Account data: Retained for the duration of your Account's active status and for a period of five (5) years following Account closure, to satisfy potential legal, regulatory, or audit requirements.
- KYC documents: Retained for a minimum of five (5) years from the date of submission, in accordance with standard AML record-keeping practices.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Support communications: Retained for three (3) years from the date of the interaction, or longer where relevant to an ongoing dispute or investigation.
- Marketing opt-in data: Retained until you withdraw consent or request erasure, after which it will be deleted or anonymised within thirty (30) days.
- Technical and usage data: Typically retained for twelve (12) months in identifiable form, after which it may be retained in anonymised, aggregated form for analytical purposes.
Upon the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.
9Data Security
Patek99 implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
- 256-bit TLS/SSL encryption on all data transmissions between your device and the Patek99 Platform, including registration, login, KYC submission, and payment pages.
- Encrypted data storage for sensitive Personal Data including KYC documents and financial records, stored on secure, access-controlled servers.
- Access controls restricting access to Personal Data to authorised Patek99 personnel on a strict need-to-know basis, governed by role-based permissions.
- Regular security assessments including vulnerability scanning and penetration testing to identify and address potential security weaknesses.
- Incident response procedures — in the event of a data breach, Patek99 will notify affected Users and relevant authorities within the timeframes required by applicable data protection regulations.
Your responsibility: You are responsible for maintaining the confidentiality of your Account login credentials. Never share your password. If you suspect your Account has been accessed without authorisation, contact Patek99 support immediately. Display: [email protected] (plain text only — not a clickable link).
9.1 KYC Document Security
Documents submitted for KYC verification are uploaded exclusively through the secure, HTTPS-encrypted portal within your Account dashboard. Patek99 support will never request that you transmit KYC documents via external messaging applications, email attachments to unverified addresses, or any channel outside the official Platform upload portal.
10Cookies & Tracking Technologies
The Patek99 Platform uses cookies and similar tracking technologies to deliver core functionality, remember your preferences, and analyse how the Platform is used. The following cookie categories are employed:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for core Platform functions such as maintaining your login session, processing payments, and loading game interfaces. | No — required for Platform operation |
| Functional | Remembers your language preference, display settings, and any customisation choices you have made within the Platform. | Yes — via browser settings |
| Analytics | Collects anonymised data on how Users navigate the Platform, which pages are most visited, and how gameplay sessions are structured. Used to improve Platform design and performance. | Yes — via browser settings |
| Security | Used to detect and prevent fraudulent activity, bot access, and other security threats during your session. | No — required for Platform security |
You may manage your cookie preferences through your web browser settings. Please note that disabling non-essential cookies will not affect your ability to use core Platform features, but may limit certain personalisation functions. Browser-level cookie management instructions are typically available in your browser's Help or Settings menu.
11Your Data Rights
As a User of the Patek99 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us as described in Section 14.
You may request a copy of the Personal Data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom your data has been shared.
You may request correction of inaccurate or incomplete Personal Data we hold about you. Certain changes (such as name corrections) may require supporting KYC documentation.
You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to our legal retention obligations. This right is not absolute and may be limited by regulatory requirements.
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while a data accuracy dispute is under review.
You may request a copy of your Personal Data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
You may object to the processing of your Personal Data for marketing communications at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds for continued processing.
We will respond to all data rights requests within 30 days of receipt. Complex or high-volume requests may require an extension of up to an additional 60 days, in which case we will notify you of the extension within the initial 30-day period.
To exercise any of the above rights, contact us via live chat or at [email protected] (plain text — not a clickable link). We may require identity verification before processing your request to ensure we are responding to the account holder and not a third party.
12Children's Privacy & Minors Protection
The Patek99 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes mandatory age declaration, and our KYC verification process requires government-issued photo ID confirming the User's date of birth.
If Patek99 becomes aware that Personal Data has been collected from a User who is under 21 years of age, we will immediately suspend the relevant Account, delete the associated Personal Data, and ensure that any deposited funds are returned to the source payment method. We may also report the matter to relevant authorities where legally required.
If you are the parent or guardian of a minor and believe they may have registered an Account on our Platform, please contact our support team immediately at [email protected] (plain text only — not a clickable link) so that we can take appropriate action.
13Changes to This Privacy Policy
Patek99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where practicable, notify registered Users by email.
We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data. Your continued use of the Patek99 Platform after any Policy revision constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you may request Account closure as described in our Terms & Conditions.
14Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the Patek99 Data Privacy team through the following channels:
How Patek99 Protects Your Data
Privacy at Patek99 is not a compliance checkbox — it's a core part of how we operate as Malaysia's trusted online gaming platform.
256-Bit Encryption Everywhere
Every page, every transaction, every KYC upload on the Patek99 Platform is protected with bank-grade TLS encryption. Your data in transit is always secure — from your device to our servers.
We Never Sell Your Data
Patek99 does not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used exclusively to operate and improve our Platform and meet our legal obligations.
Your Data Rights Are Respected
Access, rectify, restrict, or delete your Personal Data at any time by contacting our support team. Data rights requests are acknowledged within 3 business days and resolved within 30 days.
Secure KYC Document Handling
Identity documents are uploaded through an encrypted secure portal only. Patek99 support will never request KYC documents via WhatsApp, Telegram, or any unofficial channel.
Defined Data Retention Limits
We keep your data only as long as required by law or operational necessity — typically 5 years for transaction and KYC records. Data is securely deleted or anonymised after retention periods expire.
Marketing Opt-Out Respected
You can withdraw consent from promotional communications at any time through your Account settings or by contacting support. Opt-out requests are processed within 30 days — often much sooner.
Privacy Questions? Our Team Is Available 24/7.
If you have any questions about how Patek99 handles your personal data, our support team is here around the clock to help. Alternatively, explore our other policy pages for the full picture.
For players aged 21 and above only. Please gamble responsibly.